The article deals with the issue of system modeling and simulation. System simulation is studied through the process of test record. With the help of the simulation system Arena 9.0. the author created the model "it is" and "it will be" and provided comparative characteristics of the research findings.
model', slozhnaya sistema, sistema massovogo obsluzhivaniya, imitacionnoe modelirovanie, uchet kontrol'nyh rabot, zayavki, periodichnost'
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